Media Reaction Project Essay Example | Topics and Well Written Essays - 1000 words

Media Reaction Project - Essay Example The report objective is to investigate whether race played any role or influenced administration of capital penalties to defendants. Racial bias is not constitutionally right and should be eradicated at all cost possible. The paper main focus is correlated to the racial profiling and prosecution as taught earlier in the semesters. The paper focuses on the judgement that was mainly influenced by the race of the defendant in the case of Furman Vs the state of Georgia. In this dissertation, we mainly base on the case of Furman and try to figure out the unfair justice that was administered to him by the Jury. Furman indeed committed a crime as he had entered in a private home without permission most probably to steal. Unluckily for him, one of the family members of that house while stealing found him in the act. He wanted to run away but on his attempt, his gun tripped and fell down. The weapon was stuck it went off shooting the family member. The state treated the case as homicide instead of manslaughter base on the circumstatences that he murder occurred. Furman was guilty even before the case started and he was sentenced to the death by the famous Georgia death penalty for homicide. Furman was mentally ill and a black American. He had five votes for him and four votes against him. Instead, the court decided to apply other statutes an act that was unconstitutional. The court never considered the fact that Furman was not sane this reveals the poin t of racial discrimination in the case. He was not given chance for a fair trial for the logical thing was for the judge to instruct that a medical examination be carried out on him and determine the state of his mind to stand trial. I decided to use the case of Furman as it has solid evidences that show that the prosecution judged against him was unfair. Analyse the jury decision in totality, how the voting was done and their concluding

Service Experience Report Essay Example | Topics and Well Written Essays - 2250 words

Service Experience Report - Essay Example In fact, employees showed a negative at attitude towards customers like us, which is evident from the details posted in my blog 1. They tried to discriminate us from other customers. On the other hand, the manger was an understandable person who knows the importance of treating all customers equally well for the development of the business. He tried to settle the issues rather than complicating it. Thus, the manager’s behavior generated a good impression of the hotel in our minds. Moreover, the manager had shown high levels of maturity and responsiveness while attending our problems and settling it (Shiqi: Service Industries Marketing Blog 1) Reflection on second service encounter My second experience Palazzo Versace Hotel, in Gold coast is also generated mixed feeling about the customer services in hospitality industry. I encountered the best and worst customers’ service experience from this hotel at the same time. Check is has been taken more than half an hour which s hould be avoided to satisfy the visiting customers. The person who is charge of the check in operation was getting lot of phone calls and hence the customers forced to wait for a substantial period of time to find out their rooms. However, customer service after the check in process was satisfactory and outstanding. In short, the reception at the entry level was poor whereas the rest of the services were excellent. The receptionist and the welcome staff in this hotel need more training and empowerment. However, the rest of the services were outstanding (Shiqi: Service Industries Marketing Blog 2) Report: Customer servicing is the most important thing in any business in the modern era and the hospitality business is not an exception. Marketing activities in the service industry in the past concentrated mainly on the canvassing of customers at any cost. In order to attract customers to the hotels and restaurants, marketing executives provided fake offers and attractions to the custome rs. They concentrated more on attracting the customer rather than servicing the customer. They thought that their job is only to lead the customers towards their hotel or restaurant and the rest of the jobs should be look after by others. Modern customers are particular about the service they receive from hotels and restaurants. The reflections given at the top of this report clearly indicate the problems in customer servicing in service industries. This report analyses the critical service points/theme in the service encounters that are informed by services marketing theory and concepts, based on the above reflections. My analysis and evaluation of critical service points/theme in the service encounters that are informed by services marketing theory and concepts All the employees in a service organization should work for the betterment of the organization rather than the betterment of their careers alone. Even if a visiting customer experiences hundreds of good service from a hotel , one bad experience may prevent him from visiting that hotel again. In other words, all the employees should work collectively for the improvement of customer servicing. Responsiveness of the employees paly vital role in the success and failure of service organizations. Pleasant attitude, timely servicing, and helping mentality of the employees encourage customers to revisit the same hotel or restaurant regularly. It should be noted that the employees and